We deliver to addresses throughout New Zealand. We don’t currently ship overseas. Some of our products are classed as dangerous goods, which means couriers have extra rules for carrying them. If that affects your order, for example if a product can’t be sent to your area or by air, we’ll get in touch to work out the best option.
Delivery costs are calculated at checkout based on your order and location. Rural deliveries may have an extra charge. We aim to dispatch orders within 2 working days, and most orders arrive within 2 – 4 working days of dispatch. Delivery can take longer for rural and remote areas, and during busy periods.
You’re also welcome to collect your order from us at 7 Woodson Place, Wairau Valley, Auckland. We’ll let you know when it’s ready
Once your order has been dispatched, we’ll email you the tracking details. If you’re not home, the courier may leave your parcel in a safe place or take it to a depot for collection. Please check your order when it arrives. If anything is damaged, leaking or missing, let us know within 7 days and send us a photo if possible, and we’ll put it right.
If you change your mind, we’re happy to accept returns of unopened, undamaged products in their original condition within 30 days of delivery. Please contact us before sending anything back. Return shipping is at your cost, and we’ll refund the purchase price once we’ve received and checked the product. For safety and quality reasons, we can’t accept change-of-mind returns on products that have been opened, or on products that were tinted or made to order.
If something is wrong with a product, please contact us as soon as you can with your order number, a description of the problem, the batch number from the label, and photos if possible. We’ll look into it and, if the product is faulty, we’ll repair, replace or refund it, as required by the Consumer Guarantees Act 1993. If it’s faulty, we’ll also cover the cost of returning it. Our change-of-mind rules above don’t affect your rights under the Consumer Guarantees Act. Before you contact us, it’s worth checking that the product was stored and applied according to the label and Technical Data Sheet, as many issues come down to surface preparation or weather conditions.
Refunds are made to your original payment method, usually within 7 working days of us approving your return.
For anything to do with delivery or returns, call us on 0800 123 900 or email [email protected].
